Jacob Lake Inn Policies, Amenities & Restrictions
Jacob Lake Inn Policies
From May 14 – November 30 our business hours are 6:30 A.M. to 9:30 P.M.
From December 1 – April 30 our business hours are 8:00 A.M. to 8:00 P.M.
From May 14 – November 30 the Counter hours are from 6:30 A.M. to 9:00 P.M. and the Dining Room hours are from 7:00 A.M. to 8:00 P.M..
From December 1 – May 14 our Dining Room is closed, but the Counter is open from 8:00 A.M. to 8:00 P.M.
Check in time is after 3:00 P.M. If you will be checking in after our closing time please notify us of your arrival time so that we can make arrangements for you. Please call before 9:00 PM Arizona time.
Checkout time is 11:00 A.M.
We do not hold rooms without a credit card. If you reserve by phone, you will be charged for the first night of your stay as a deposit. The remainder of your charges will be paid upon arrival. Large groups have a different policy for deposits.
Large Groups (5 or More Rooms):
For groups that require more than four rooms we ask you call us at (928) 643-7232 and have us help you make the arrangements. Groups meeting these requirements must put down a $300-$500 deposit to guarantee the rooms. The deposit for group reservations will be charged to a single credit card, not multiple credit cards. The cancellation policy for large groups is one month notice to receive a refund on the deposit of all but $10. Refunds will not be given for circumstances beyond our control (for example: government shutdowns, forest fires, road closures, etc.) Large group reservations are also required to eat at least two meals a day with us. We have the right to cancel any multiple-room reservations that have not been approved by the management.
We do have a 48 hour cancellation policy, so if you need to cancel, you must do so at least 48 hours before your arrival and we will gladly credit your card all but $10. However, if you cancel within the 48 hour time frame you will not receive a refund. Cancellation must be made by phone (928-643-7232). Refunds will not be given for circumstances beyond our control (for example: government shutdowns, forest fires, road closures, etc.)
The cancellation policy for large groups is one month notice to receive a full refund minus a $10 cancellation fee on the deposit. If you cancel within the one month cancellation policy you will receive no refund and will be charged the remaining balance of the entire reservation. Cancellations are done over the phone only. We do not cancel reservations via e-mail.
We have a strict non-smoking policy inside the lodge and all rooms. Smoking in a non-smoking room will result in a cleaning cost of $200 being charged to the offending individuals credit card. Pets are $10, and there are some rooms that we do not allow pets in.
We are located 30 miles south of the Utah – Arizona border at the junction of Highway 89A and Highway 67.
From Las Vegas-
Drive north on I-15 till you reach the UT-9 exit- Exit 16- toward Hurricane / Zion Natl. Park.
Merge onto UT-9 / W State St toward Hurricane.
Look for UT-59 / E Highway 59. UT-59 / E Highway 59 becomes AZ-389.
Take Highway 389 to Fredonia. At the stop sign turn right. We are located on the right 27 miles south.
Take US-89 N. to Bitter Springs Junction. (Do not take the detour.)
Turn Left onto US-89 A and travel 56 more miles straight to us.
Amenities and Limitations
Jacob Lake Inn would like to make more amenities available for our guests, but due to our remote location and Forest Service restrictions many of our options are limited.
TV, and Phones
Cabins and motel rooms do not have television, or phones. However, for those who would like television, our hotel rooms have cable TV. There are several reasons for these limitations including:
Limited Cell-Phone Reception
Due to the rugged terrain, remote location, and trees, there is very limited cell phone service available depending on your provider. This can make it difficult for many travelers, and those who depend on their phones for GPS. If going without service is a major issue, we recommend checking with your cellphone provider to see if they provide service in the area.
We ask that our guests use water sparingly while they stay with us. Since Jacob Lake is nearly 50 miles from the nearest town there is no public water or sewage treatment. We haul all of the water for our operations from a series of clean mountain springs into our own water and sewage treatment system that we operate on our own at considerable expense. This means we do not allow our guests to use our water to:
- Wash their cars or trucks
- Fill RV water tanks
- Dump RV sewage
There are designated RV camping locations in the area with full hookups that we recommend those with RVs use.
No Portable Stoves, Grills, Coffee Pots, or other Cooking on the Premises
Because of our dry climate and heavy fire restrictions, cooking is not allowed in any of the rooms or on our property including coffee makers and portable stoves or grills. The Kaibab National Forest is prone to wildfires, especially during the summer and fall months when most of our guests come to visit the Grand Canyon. For this reason we do not allow cooking on our property.
Smoking is also prohibited except in vehicles and designated areas. Many fires have been started by cigarettes, please join us in protecting our beautiful forest for future generations.
For those who come to Jacob Lake Inn and the North Rim to camp, we recommend looking at the following link for campfire restrictions. The forest can be quite dry and in those conditions wildfires have destroyed thousands of acres of forest. Please be careful, and check restrictions before building a fire. Violations can result in fines and other penalties.